- http://blog.firebrandtalent.com/2012/08/what-makes-a-kick-ass-account-manager/
- http://www.ehow.com/info_12047996_top-traits-good-account-manager.html
- http://sinsblog.com/2010/06/16/core-competencies-of-a-great-key-account-manager/
- http://www.bizcommunity.com/Article/196/12/21012.html
- http://wiki.answers.com/Q/What_are_the_skills_and_traits_of_a_good_account_manager
- http://blogs.hbr.org/cs/2012/07/how_to_succeed_at_key_account.html
- http://www.projectmanagementwatch.com/2013/03/05/how-to-become-a-good-sales-and-account-manager-tips-tactics/
- http://hbswk.hbs.edu/archive/4296.html
- http://www.iproceed.com/marketing/develop-key-account-management-strategy.htm
- http://www.freshgigs.ca/blog/account-manager-inside-jobs/
Here are some of the qualities of a GOOD ACCOUNT MANAGER:
- Ability to manage your own accounts
- Have good writing skills
- Problem solving skills
- Communication skills
- Management skills
- Mentor people
- Manage juniors
- Write reports
- Make presentations
- Be good at public speaking
- Conduct meetings
- Participation in work events
- Be good at planning
- Be good at executing tasks
- Good at negotiations
- Ability to form relationships
- Ability to ask the right questions
- Ability to listen
- Ability to do Analysis
- Persuation skills
- Ability to Organize
- Forecasting accuracy
- Tight budget control
- Creative business development
- Thorough business planning
- Realistic - in touch with economic reality
- In-depth product / service knowledge
- Fact-based selling
- Strong customer relationships
- Love team work
- Smiling face
- Sense of humour
- Responsibility
- Sincerity
- Persistence
- Not taking failure personally
- Creativity
- Industry knowledge
- Good education helps
- Be strategic
- Understand client needs
- Honesty
- Integrity
- Friendly
- Good networker
- Contstantly connecting with target stakeholders
- Be visible
- Make a difference, an impact -- not just exist
- Gather information constantly
- Be part of industry groups
- Understand competition and competitors
- Make clients feel important
- Maintain professionalism
- Charisma can not replace quality work
- Output, not just input -- show results, not just give ideas
- Know the target market
- Be subtle
- Dress well
- Be well groomed
- Have a niche
- Know use of LinkedIn well
- Know use of Social Media well
- Know how to do research
- Know how to gather leads
- Good at follow up or monitoring
- Know benchmarking
- Know metrics
- Understand trends
- Love challenges
- Build a personal brand
- Maintain high visibility
- Understand your role
- Understand your expectations
- Persistence
- Have a rolodex
- Have a calendar
- Grow your contacts regularly
- Follow up with your contacts regularly
- Manage time efficiently
- Face outward? -- Firm's representative to the client
- Face inward? -- Client's representative to the firm
- Know the short term and long term goals
- Understand the market
- Be good at Accounting and Billing
- Have good client and candidate control
- Select clients and candidates carefully
- Take an interest in the client's business
- Listen
- Take notes
- Confirm in writing
- Put the client's interest first
- Treat the client's money as your own
- Deals with issues
- Never badmouth a client
- Take initiative
- Get agreement on Strategy
- Build bridges at multiple levels
- Put dates on your work
- Maintain a to-do list of tasks
- Be good with technology
- Dedicate time for professional development
- Be enthusiastic, positive, and loyal
- Re-invent constantly
- Stay fresh
- Get high level buy in
- Find the right people for the right task - internally
- Curiosity
- Initiative
- Enthusiasm
- Diplomacy
- Drive
- Initiative
- Strong desire to succeed
- Strong desire to convert ideas to action
- Division of labour
- Passion for work
- Being specific
- Quick decision making ability
- Maintaining a cool head
- Profitability Management
- Account Planning
- Gap Analysis
- Needs Analysis
- Good hunting skills
- Good phone skills
- Making high volume phone calls
- Organizing work day in advance
- Know how to open doors
- Create a coaching plan
- Know key industry terms
- Create action plan with steps, resources, metrics and milestones
- Have clarity
- Creative selling abilities
- Discretion
- Build short term and long term strategies
- Have patience
- Avoid impulsive behaviour
- Resource Allocation
- Value creation
- Meet customer needs
- Product and Service portfolio
- Exceed expectation
- Help grow income
- Become a partner, not just a supplier
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